Leadership and Management A. Three Key Roles of Top Leader 1. Strategy Keeper 2. Attract and Develop Managers 3. Cheerleader
B. Leadership 1. Manager Must "Make The Rounds 2. Thematic vs. Hands-On Leadership A manager can provide thematic leadership while on the command deck, while subordinates man the battle stations. However, that same manager must never hesitate to roll up his sleeves and do the work himself when needed. 3. Actions Speak Louder Than Words 4. More Can Be Done Through Praise and Recognition ...than can be done with criticism. Catch people doing things right 5. Leader's Can't Motivate Anyone... ...But--he or she can create a motivating environment where people wish to excel, contribute, work as a team, and succeed. This is done by uncovering what motivates various individuals and teams, making that their reward, providing clear but general direction, providing tools, solving problems, and then getting out of the employee's way to allow them to get it done their way.
C. Managing People 1. People Must Feel They Make A Difference ...that they have voices, and that they have choices/ Put a "10" On Everyone's Head 2. Communicate, Demonstrate, Orchestrate 3. Don't Manage People; Manage Agreements 4. Be A Resource and Coach While coaching--you must also provide clear leadership and direction. 5. Set Clear Expectations 6. Meet Qtrly w/ Extended Mgmnt Team